Frequently Asked Questions

Everything you need to know about your True Bias order.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. When your package ships, we will send a second email with a tracking link so you can follow its journey to your doorstep.

What is your return policy?

We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that digital sewing patterns are non-refundable once downloaded.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your shipping address.

How do I choose the right size?

Each product page includes a detailed size guide. We recommend taking your measurements and comparing them to our chart to ensure the perfect fit for your body type.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your fabrics sustainably sourced?

We prioritize working with suppliers who value ethical production. Many of our garments use organic cotton, linen, and recycled materials to minimize our environmental footprint.